Agents are on stand-by 24 hours per day, 7 days a week.
Please try the following:
……3. If you do not have your itinerary ID or still cannot locate your reservation, please contact us, Travel Support at +1 (800) 254-7780.
Note: When booking your hotel room, always verify your email address you entered during the purchase process. This is the email address we will send your hotel booking confirmation email to.
Please call Travel Support, +1 (800) 254-7780. This number can also be found in the confirmation email you received when you booked your hotel. In addition, you can see the hotel provider's cancellation policy, in this same email, regarding refunds of a reservation and/or any cancellation fees that may apply. The policies are clearly detailed and are closely followed because of our contractual arrangements. For some cancellations, a non-refundable 35.00 USD per room reservation service recovery fee may apply and will be stated in the cancellation policy of your hotel booking.
Your refund will be the total amount paid, less any cancellation fees per the hotel's cancellation policy that can be found in your reservation confirmation email.
The funds will be refunded to your card that was used to purchase within 3-7 business days.
You may use any of your credit or debit cards to get discounted rates on eligible travel bookings.
You used a traditional debit or credit card when you purchased and charged the full amount up front for your hotel reservation. You will see this charge as Travel Accommodations on your bank statement.
Please try the following:
1. Check your spam or junk folder and any tabs in your inbox to see if your car booking confirmation email was inadvertently sent to one of those folders.
2. If you have your Itinerary ID, you can go to your Travel site, in the upper right-hand corner, click on the “My Bookings” link and
Note: When booking your car rental, always verify the email address you entered during the purchase process. This is the email address we will send your car booking confirmation email.
Reference your confirmation email. This will have information regarding your car rental booking. You will find the Car Rental company’s support number and they will assist you with any questions, or issues you have AFTER you’ve picked up your car rental.
If you need to modify your Car Rental booking (change the date of pick-up/drop-off, change the car type, etc.), you will need to cancel your existing rental using the Cancel Car Reservation link in the footer section of your confirmation email and re-book the reservation using your travel site to ensure you receive your rewards for your reservation.
Another way to find your Itinerary information is to go to the homepage of your travel site and in the upper right-hand corner, tap on the menu drop-down and select the “My Bookings” link.
This will take you to the Find Itinerary by Itinerary ID page, enter your Itinerary ID and the last name that is on the reservation and the result will provide you with your car rental information, as well as, the phone number for the car rental company for any car rental questions AFTER you’ve picked up the car rental.
Your booking is prepaid. Your refund will be processed to the card used for payment, when applicable. Cancellations are allowed if received earlier than 48 hours before pickup. A refund is automatic after the cancellation minus the $10.00 USD non-refundable cancellation fee that will apply. No-shows will not be refunded. Please review your cancellation policy in your Confirmation Email for more details.
Summary of Cancellation Policy:
