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Location The hotel is located opposite the majestic Playa Paraiso in Mayan Riviera. It is 20 minutes from Playa del Carmen, where visitors will find restaurants, bars, a bus station and shopping opportunities. Cancun International Airport is about 30 minutes away. Facilities The establishment comprises a total of 310 accommodation units. Lift access is provided to the upper floors. Services such as a safe and currency exchange facilities make for a comfortable stay. Internet access and wireless internet access are available in the public areas. Gastronomic options include a restaurant and a bar. Shopping facilities are available. A garden is among the features contributing to a pleasant stay. A newspaper stand is also among the amenities at the establishment. Guests travelling in their own vehicles can make use of the available parking spaces. Guests can also use the bicycle storage facilities. Additional services include medical assistance, room service, a laundry and a hairdressing salon. A shuttle service is offered. Rooms All accommodation units feature air conditioning, a fan and a bathroom. Bathrooms with wheelchair access can also be booked. A balcony or terrace can be found in most accommodation units, offering additional comfort. Some of the accommodation units also feature a side sea view. Each accommodation unit features a double bed or a king-size bed. A safe and a minibar also feature. In addition, a mini-fridge and tea and coffee making equipment are available. An ironing set is also available to guests. Most rooms are equipped with internet access, a telephone, a TV, a radio and a DVD player. Slippers and the daily paper offer additional comfort. Wheelchair-accessible accommodation units are bookable. In the bathrooms, guests will find a shower, a bathtub, a spa bath, a hairdryer and bathrobes. Sports/Entertainment A refreshing dip in the indoor or outdoor pool can be pleasantly cooling on hot days. Sun loungers and parasols offer the ideal way to unwind. A hot tub provides an opportunity for relaxation. The poolside bar serves a selection of refreshing drinks. The establishment offers outdoor sporting options, including cycling/mountain biking, tennis, bocce, beach volleyball, volleyball, handball, basketball and archery, or for a fee, golf. A wide range of sports are available, including watersports such as windsurfing, a motorboat, canoeing, sailing, catamaraning, kayaking, snorkelling, diving and aquafit, or for a fee, jet skiing. The establishment also offers sports enthusiasts a wide range of indoor facilities and activities, including a gym, table tennis, pool/billiards, darts, yoga and gymnastics. The establishment offers a range of wellness options, including a sauna, a beauty salon and massage treatments, or for an additional fee, a spa. Additional leisure options available to guests include an entertainment programme, an entertainment programme for adults, live music and a disco. Meals Various meals and board options are bookable. Guests can choose from breakfast, lunch, dinner, full board and All-inclusive. The establishment additionally offers snacks. Drinks are included for guests. Both alcohol-free drinks and alcoholic drinks are available to guests. Payment The following credit cards are accepted at the establishment: American Express, VISA and MasterCard. Note: New Tabacco Law in Mexico In accordance with the new tabacco law in Mexico, Iberostar has marked the pool and beach areas with non-smoking signs in hotels, designating specific areas for smokers in accordance with this new decree The rooms and balconies of the apartments are non-smoking areas, and in case of non-compliance, a cleaning fee will be charged. The JOIA Paraiso by Iberostar is a Tourist hotel. The nightlife/restaurants are located in the hotel.